DEPOSITS, CONFIRMATIONS AND CANCELLATIONS
A 10% NON-REFUNDABLE Deposit, Cardholder selfie with I.D, & Credit Card are REQUIRED to secure event. 50% must be paid 2 weeks prior to event and the balance of the contract is due three ( 3 ) business days before installation/delivery. If balance is not paid in full three ( 3 ) business days before installation/delivery we have the right to cancel your order, NO REFUND will be given. In case of cancellation ANY payment left on an order is NON-REFUNDABLE regardless of circumstances or reasons for cancellation. We do not allow cancellation on custom/special items. Specialty items include but are not limited to specialty cut linens, and items that require Cricket Party Services LLC to manufacture, sub-rent, or purchase equipment. Add Ons to orders are allowed up to three ( 3 ) business days prior to event. If you decide to cancel any item/items on your order there will be a 50% restocking fee for each item.Cancellations due to weather will not be accpeted. 15-day rain check will take place. No credit will be given for unused items. Unless the order has been confirmed and reserved, all prices and availability are subject to change. Security deposit is refunded back once all items are returned & are not lost/damaged. Security deposits do not cover the total cost of items rented & additional fees may apply. Client agrees to cover any and all costs of lost/damaged items not covered by security deposit. Security deposit will be returned to the card you made your payment on and will reflect in your account within 8-10 business days. Zelle security deposits are returned within 4-5 business days.
IF YOU DO NOT PLACE A DEPOSIT ON YOUR INVOICE, YOU DO NOT HAVE AN ORDER WITH US. WE DO NOT HOLD ANY ITEMS UNLESS THERE IS A DEPOSIT MADE.
DELIVERY AND PICKUP
Window Time Ground Delivery & Pick-Up ($35.00 Fee includes the terms below, for any "scheduled delivery" it will be charged at $65 + $1.95/mile one way) :
delivery for up to 1-3 days before event & pick-up for up to 1-3 days after event with 8-12 hour delivery/pick-up windows. We will call ONE ( 1 ) DAY BEFORE OR 2-4 hours prior to delivery & pick-up. Client agrees to be available and flexible for delivery up to 1-3 days before event & pick-up up to 1-3 days after event. Client or designated person must be present for ENTIRE delivery window. Client is allowing us to schedule their order as we see fit. All items will be delivered and picked up at a designated location.PARK ORDERS MUST BE NOTIFIED ON WHEN CHECKING OUT . Extra charges will apply and will be charged separately vie email.
Venue Ground Level Delivery & Pick-Up:
Delivery day before event OR morning of event & Pick-up day after event OR late night pick-up. Customer will provide access to the venue for 4-5 hours before the event start time and 3-4 hours for pick up unless agreed on otherwise depending on the items rented.
Ground Level Delivery & Pick-Up:
Delivery to a ground level location on a flat, hard surface, within twenty five (25) feet of the nearest loading area with no steps or obstructions.
Difficult Access Delivery & Pick-Up:
Delivery conditions that cause us to incur additional labor costs, including, but not limited to:
deliveries impeded by stairs, elevators, steep or uneven surfaces, uphill, downhill, standing water, mud, or soft surfaces like sand loose gravel
Specific Time Delivery & Pick-Up:
1 hour window deliveries and pickups can be arranged for additional charges. Extra rushed deliveries & pick-ups available upon request. Same-day and/or late evening pickups can be arranged for additional charges. Specific time window deliveries & pick-ups will not guarantee a specific arrival, it guarantees a specific time frame window of arrival. Keep in mind there would be a few delays due to traffic or other emergencies. As a specific time window we will prioritize and respect the time frame in which the costumer requested.
Parks and apartment buildings might have extra cost
We reserve the right to charge additional fees at delivery if client did not disclose difficult access delivery details to us.
Our delivery trucks can be quite large so please be sure that your venue/ home residence will be accessible to them.
ALL INVOICES ARE CONSIDERED WINDOW TIME UNLESS STATED OTHER WISE ON INVOICE. CLIENT AGREES TO THESE TERMS & CONDITIONS WHEN BOOKING WITH US.
Customer will take all necessary precautions regarding the items rented, and protect all persons and property from injury and damage. Customer agrees to hold harmless Cricket Party Services LLC against any and all liability, claims, judgments, attorney fees, and costs, of every kind and nature, including, but not limited, to injuries or death to person and damage to property, arising out of the use, maintenance, instruction, possession, ownership or rental of the items rented.
ASSUMPTION OF RISK/RELEASE-DISCHARGE OF LIABILITY
Customer is fully aware and acknowledges there is a risk of injury or damage arising out of the use or operation of the items rented here under and herby elects to voluntarily enter into this rental agreement and assume all of the above risks of injury or damage. Customer agrees to release and discharge Cricket Party Services LLC from any and all responsibility or liability from such injury and or damage arising out of the use or operation of the rental items. Customer further agrees to waiver, release and discharge any and all claims from injury or damage against Cricket Party Services LLC which customer otherwise may be entitled to assert.
Customer agrees to have the site upon which the rental items are to be placed, free and clear of all obstacles, natural and man made (i.e. lawns mowed, vehicles out of the way, cement washed, etc.) prior to the arrival of the Cricket Party Servcies LLC work crew. If Customer fails to do so, then Customer shall pay all costs involved for any delay, additional rental, and all costs including collection and legal expense.
RENTAL EQUIPMENT PLACEMENT
Cricket Party Services LLC requires a map or someone at the venue must let us know where to place rental items. Once items are placed in the first position agreed upon by client and Cricket Party Services LLC we do not move them again. There will be an additional fee that must be paid for in that moment if client asks to move rental items into another place or position.
Additional fees will apply for difficult access (Stairs, Elevator, Long Distances From Delivery Truck, etc.). If drivers arrive to the event during the requested timeframe written in the contract, and are unable to obtain Cricket Party Services’ LLC property client must pay an additional fee for next day pick up.
Customer acknowledges that he/she has had an opportunity to personally inspect the rental items and finds it suitable for his/her needs and in good condition. Customer understands its proper use. Customer further acknowledges customer's responsibility to inspect the rental items prior to its use and to notify Cricket Party Services’ LLC of any defects prior to use, NOT AFTER THE EVENT. It is the customer’s responsibility to verify the rental order upon leaving Cricket Party Services LLC. The Customer assumes responsibility for rental equipment once the order has been unloaded.
REPLACEMENT OF MALFUNCTIONING ITEMS
If the rental items become unsafe or in disrepair for any reason, Customer agrees to discontinue its use and to notify Cricket Party Services LLC right away, not until pick up. Cricket Party Services LLC will repair or replace the items with similar items in good working order if available, and if the defect is the result of normal use. Cricket Party Services LLC is not responsible for any incidental or consequential damages caused by delays or otherwise, and Customer hereby waives any right or entitlement thereto.
In the event that equipment provided by Cricket Party Services LLC, is damaged or lost due to the actions of customer, event attendees or of staff not employed by Cricket Party Services LLC, Customer agrees to pay for all repair or replacement up to the the full value of the lost or damaged items, including shipping and handling. Items not returned to Cricket Party Services LLC within seven ( 7 ) days after your event are billed the full replacement cost.
Please be advised, any damage to rental products will result in fees being charged for loss/ damage.
This damage includes, but not limited to the following:
Damage from moving rentals that are to remain stationary
Rental items not returned
Damage resulting from vandalism or intentional or improper use
Damage resulting from failure to secure Rental Items during transport
Any damage resulting from overturning
Any damage resulting from use of the Rental Items in violation of any
provision of this Agreement or violation of any law, ordinance or regulation
Any damage due to weather
Any Damage through third party
Damage or loss will be assessed as soon as possible after conclusion of the event. All visible damage will be photographed on site whenever possible.
Cricket Party Services LLC, will provide a documented damage/loss report with costs included. Customer must pay for the damage or loss within ( 3 ) three days upon replacement receipt from Lopez's Events & Rentals LLC. If full payment is not made within ( 3 ) three days after replacement bill has been sent there will be a 50% additional fee every additional day until payment is made. Customer agrees to forfeiting their security deposit and pay for any additional charges if any theft/damages occurs. Responsibility for equipment remains with the customer from the time of delivery to the time of return. Please be sure equipment is secure and protected from the weather & other elements when not in use.
CLEANUP/PREPARATION FOR PICKUP
All floral arrangements, trash, and decorations of any kind should be removed from tables and underneath tent before scheduled pickup time. Client assumes responsibility for all damages caused by decorations. Please be aware that some decorations can cause a permanent damage to tent, linen, and other rental items. Please ask if you are unsure to avoid the cost of damages. Decorations must not affect the structural integrity of the tent. All chairs and tables should be stacked as delivered. Chiavari chairs should have their cushions removed & bagged, their dust covers replaced, and be stacked six chairs high.
All dishes, glassware and cooking equipment should be returned to proper rack or container and assembled at a single location for pickup. Chafing Dishes, Dishes, glassware, and flatware must be well rinsed and food and particle-free.
Client understands that tents are temporary structures designed to provide limited protection from weather conditions, primarily sun and rain; however, there may be situations, particularly involving strong winds ,rain and/or lightning, in which the tents will not provide protection and may even be damaged or blown over. Evacuation of tents to avoid possible injury is recommended when severe weather threatens the area where tent is erected. People must leave tents and not seek shelter in tents during such conditions. It is the client’s responsibility to be aware of changing weather conditions and to exercise its best judgment with regard to evacuation of tents. Cricket Party Services LLC is not responsible DAMAGES OR DELAYS OF INSTALLATION AND BREAKDOWN IN CASE OF SEVERE weather conditions mentioned above.
Table linens are inspected prior to pick up and upon return. Please be aware that fabric variations due to washing, normal use, and dye lot differences are part of the unique character of rental linens. Linens should be returned food and particle-free and be shaken out. Table linens are inspected prior to pick up and upon return. DO NOT ROLLUP OR PLACE WET LINENS IN ANY BAG – mildew will result. Return all linens dry and free of waste. DO NOT LAUNDER LINENS after use. Linens that are returned with burns, holes, tears, or are permanently stained due to negligence will be billed at replacement cost.
Cricket Party Services LLC is not the manufacturer of the rented property nor the agent of the manufacturer, and no warranty against patent or latent defects in material workmanship or capacity is given, and customer expressly waives all such warranties of fitness which may be accorded by law or otherwise. There are no warranties or merchantability or fitness, either express or implied. There is no warranty that the rental items are suited for customer’s intended use, or that it is free from detects, and any and all such warranties of fitness, or otherwise, are expressly and specifically waived by customer.
RETURN OF RENTAL ITEMS
All rentals items MUST be delivered & picked up on the date and time specified on invoice. If customer fails to return items on date or time mentioned on the invoice they will be charged half of the total balance for everyday they keep the rental items. At the termination of this agreement, Customer shall return all the rental items to Cricket Party Services LLC in the condition as when delivered to Customer. Customer shall be liable for all damages to or loss of the Equipment occurring because it was not returned. If Cricket Party Services LLC has agreed to deliver the Equipment to Customer or to pick up the Equipment from Customer, Customer shall be responsible for all losses or damage to the Equipment from time of delivery to Customer and until picked up by Cricket Party Services LLC.
Customer is responsible for providing a one day insurance if venue or home requires.
Announcement For Our Clients & Future Events
We know everyone is concerned with the Covid-19 virus spreading. As a small family business, we are talking extra precautions to make sure our family is healthy and we are able to work.
We want you to know the following regarding our services due to COVID-19:
· - If you have have booked an event and would like to reschedule for a future date we are allowing that you change it. We ask that you please be flexible in the rescheduling of your event as we are trying to accommodate as many events as possible. Please have 2-3 event dates in mind in case your first choice is unavailable.
· - If there are events already booked on your new rescheduled date, note that they will have priority! ( We can work with you to possibly deliver a couple days before your event date )
· - Deposits already made are non-refundable, if event is rescheduled to later date, deposit credit will still remain valid 6 months from the original event date.
· - Your order will STAY THE SAME (all items, hardware, and staff have been counted for. )
· - If location of event changes, travel fee will be adjusted.
Our team is also taking precautions:
· - We are washing our hands and sanitizing all our equipment.
· - We will not have one of our team members work if they are sick, we have backup people for these cases.